I received service from Splash at Goodge Street on 3 December 2022, at 10am. Salon applied toner to my hair after bleaching. I told them it was very painful multiple times but was dismissed, they said it was normal. Stylist was irritated and displayed it. After leaving the salon my scalp was oozing so much pus my hair got matted, and it ran down my neck. I also had to take painkillers because of how bad it hurt. I 100% have chemical burns. Salon has not responded to my email from 4 days ago.
Fabiola did a great job on my wax, made me feel very comfortable and was super friendly. Was very happy as a first time customer and grateful I could book in last minute!
Didn’t receive the free conditioning treatment and was out the door in a grand total total of 17 minutes. Lack of communication between staff and poor customer servive