I am writing to express my dissatisfaction with the hair treatment I received at your salon on [date of appointment]. Unfortunately, the service did not meet my expectations for several reasons, and I am seeking a resolution to this issue.
Firstly, the stylist who attended to me had very long nails, which made it difficult for her to wash my hair properly. This was uncomfortable and left my hair feeling unclean.
Secondly, it was apparent that the stylist lacked experience with dry hair.