Walking in on the therapist and receptionist discussing me was very awkward. They called me 5mins prior to my appt time to reschedule, I explained I was already outside but was told I would still have to wait 20mins which I did. The receptionist was telling the therapist that I refused to reschedule my appt and she could do a quick job. The waxing itself was terrible and I had to ask her to go over it. Lack of customer service and wouldn’t go back nor recommend