Staff very unwelcoming, difficult and abrupt. arrived with my baby and partner, having pre booked a cot. They could not of cared less on the front desk and had to speak with a manager who said all the nice things but didn't follow through. Sadly I would not return despite being potentially a good venue.
Lovely location and buildings right in the countryside. The pool, sauna and steam room were a good size. We had the whole place to ourselves more or less. Lunch in the conservatory was also good. Treatments were also nice.
Reception staff were really helpful and welcoming. Changing facilities were lacking. 2 changing rooms, lock not working on one. Lots of lockers, several out of use but only 2 showers. Therapists were unprofessional. Mine smelt of cigarettes, failed to dim the lights in the room, didn’t even glance at the information form I’d been instructed to fill in. Lots of chat about her personal life and texted her boyfriend whilst i was preparing for my massage. She then proceeded to give me a 55 minute treatment instead of 25 minutes. She was summonsed to reception after my treatment. When she returned to the room, she brought another client in with her and told me she’d forgotten I was there! The other client was instructed to wait outside the room, the therapist straightened the towels on the bed (didn’t change them) and told me she’d been in trouble for taking too long on my treatment and that she’d missed clients because of me! I had, of course, assumed she knew what she was doing. Foolish, i now realise.
Spa treatments excellent. Swimming pool disappointing very crowded for such a small pool. Charged for glasses and ice at £7.50. Notes in room said £6?
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The hotel, grounds amd room were perfect.
The spa facilities were great but the treatment i had was poor. Me and my wife went for the indian head massage and whe we compared after, she got so much more than i did during the treatment, i already felt disapointed but when i heard hpw amazing hers was i was even more gutted. It has put me off abit but if we went back we would both ask for Rebecca who did my wifes indian head massage and was brilliant
6 months agoReport