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Venue rating

4.3

197 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Spa Naturel at Mercure Sheffield St Paul's Hotel & Spa
Spa Naturel at Mercure Sheffield St Paul's Hotel & Spa
Mercure Sheffield St Paul's Hotel and Spa,
119 Norfolk Street, Sheffield, Yorkshire, S1 2JE
United Kingdom

Hotel Spa

Spa Naturel at Mercure Sheffield St Paul's Hotel & Spa
Mercure Sheffield St Paul's Hotel and Spa,
119 Norfolk Street, Sheffield, Yorkshire, S1 2JE
United Kingdom

Opening hours

Mon - Sun 9:00 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Spa Naturel at Mercure Sheffield St Paul's Hotel & Spa part of Mercure Hotels

Relax, unwind and pamper yourself with gorgeous treatments that will make you feel like a Champion.

This luxury 4 star hotel offers 163 rooms in total including 7 Junior Suites & 2 Executive Suites in the heart of Sheffield. Just minutes from the railway station, Crucible and Lyceum Theatres and Hallam University.

Sheffield Arena, Meadowhall Shopping Centre, Chatsworth House and Peak District are all a short drive away. 650 capacity conference centre and banqueting rooms, The Yard Restaurant, indoor pool, Sauna, Steam room, Aroma shower, ice fountain and Technogym. Complimentary high speed Internet access and 24hr room service.

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Services

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Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 197 reviews

5 stars 108
4 stars 52
3 stars 29
2 stars 4
1 star 4
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Back Facials (3)
  • Steam and Sauna Therapy (82)
  • Counselling & Holistic
  • Aromatherapy (5)
  • Face
  • Facials (38)
  • Fitness
  • Swimming (77)
  • Hair removal
  • Male Waxing (2)
  • Waxing (1)
  • Massage
  • Aromatherapy Massage (2)
  • Deep Tissue Massage (1)
  • Indian Head Massage (1)
  • Therapeutic Massage (62)
  • Nails
  • Manicure (24)
  • Pedicure (22)
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Have you been here? Write a review
Verified review Visited August 2016
Posted 1 week ago
The spa is within an impressive looking building. The swimming pool was lovely and big and the steam room, sauna, aroma room, experience shower and ice igloo room were excellent. We thoroughly enjoyed using all facilities. There is no jacuzzi, which would have been the icing on the cake but we had a great time, nevertheless.
The lunch that was part of the deal included a range of sandwiches or you could upgrade by playing a few more pounds and have something more substantial. I had a wrap from the sandwich menu - helium, hours and roast pepper. It was delicious. My friend had a BLT that came with fries. It was just right for lunch.
I was very impressed with the facial and massage. I felt and looked better afterwards - thats what its all about! Ive been on lots of spa days but was pleasantly surprised by the quality of everything for the price paid. We will be back!

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Verified review Visited August 2016
Posted 1 week ago
I went for a Time for Indulgence Spa Day and have awarded it 5 stars.

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Verified review Visited August 2016
Posted 1 week ago
Having arrived on time after my walking app took me past the venue 10 minutes earlier, I was left waiting until the receptionist finished a call. After a few minutes..I was told several times that I was "late" according to the venue. I completed questionnaire while receptionist continued on phone indicating my appointment time!. After the call finished and other guests were helped with return of locker key, I was asked to pay for the prepaid "experience" which I challenged. I was directed down one floor to the spa area without the offer of robes or slippers and left in the relaxation area for 15 minutes. Being "late" I would only be able to receive 20 minutes of back, neck and shoulder massage .. but the therapist said 5 minutes is "usually chat about the treatment". The mini massage was fine if not quite to my liking in terms of pressure and style.. I felt short changed and did not stay to use the pool and wet spa facilities. Amazingly the pre-payment was in order and I had not been offered the robe and slippers as I had arrived "late". Overall poor organisation and created a negative customer experience by receptionist and spa staff.

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Verified review Visited August 2016
Posted 2 weeks ago
I went for a Time for Indulgence Spa Day and have awarded it 4 stars.

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Verified review Visited August 2016
Posted 2 weeks ago
We enjoyed our day, which was a birthday celebration for Mum and two daughters. Staff were helpful and friendly. The pool was a good size. One side of the pool was dark due to lights not working so made it difficult to relax with a book. The steam room, ice cave and aroma cave were super. Unfortunately the Sauna was not working - someone said it was because ice had been put in it. Our facials and massages were excellent. I was a bit disappointed with my pedicure as it was just a file and cuticle shape of the toe nails and varnish. The lunch was very tasty. All in all I have been a bit mean with just 3 stars so will say overall more like 4 stars with just a couple of niggles.

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Verified review Visited August 2016
Posted 3 weeks ago
A lovely hotel with very helpful staff. The spa treatments were great and the food was amazing. Our only complaint would be that staff were slow to clear tables during breakfast and we had to clear our own dirty plates onto a different table to make space.

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Verified review Visited July 2016
Posted 4 weeks ago
I went for a Time for Indulgence Spa Day and have awarded it 5 stars.

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Verified review Visited July 2016
Posted 4 weeks ago
It was perfect, had a really relaxing day with my daughters, will definitely do it again,

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Verified review Visited July 2016
Posted 1 month ago
We had a wonderful 2 days at the Spa and hotel. The only drawback was that the Rock sauna was not working. The back massage I had was excellent - I wished it could have lasted longer. All in all it was a brilliant break.

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Verified review Visited July 2016
Posted 1 month ago
I really liked my facial and the therapist was very good. The changing rooms need to be cleaned more often and there needs to be a space to sit in the light and just relax.

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Verified review Visited July 2016
Posted 1 month ago
Amazing weekend. Staff were fantastic, food was beautiful. Rooms really clean and spa treatments fabulous. We will definitely be back

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Verified review Visited July 2016
Posted 1 month ago
A lovely treat for my sister and I - the scalp massage in particular was lovely- never had one of the before and woful definitely have another!

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Verified review Visited July 2016
Posted 1 month ago
Great experience! We really enjoyed the spa one-night reviver! There was a problem with our treatment booking what was extremely disappointing for me, but the staff managed to accommodate us for next day. The room and food were excellent too, but restaurant staff could be more polished around the edges.

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Verified review Visited July 2016
Posted 1 month ago
The hotel is lovely, modern and clean with efficient and friendly staff.
The spa ambience was good but I was surprised that there isn't a relaxing space where you can read, enjoy light refreshments or even a drink. There is a waiting area but it feels very much like that and there's a basic coffee machine but no magazines or music.
The lighting was very dim in the pool area and I suspect this was to disguise lack of maintenance. The staff were however very friendly and professional and my daughter and I both really enjoyed the treatment. Overall it was an enjoyable stay but the spa element wasn't quite what I expected!

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Verified review Visited July 2016
Posted 1 month ago
I went for a One Night Feel Good Spa Break and have awarded it 5 stars.

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Verified review Visited July 2016
Posted 1 month ago
Nice spa - quiet, had pool to ourselves at first. Staff friendly and helpful. Sauna, steam room were spacious. Treatments were excellent. Looking a little tired around the edges (paint peeling, bit grubby) and missed a jacuzzi or hot tub. Would go again on a £59 deal which included 2 treatments and lunch. Lunch was basic - sandwich and a drink. We paid extra to upgrade the lunch which was fine but did expect a little more.

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Verified review Visited June 2016
Posted 2 months ago
Spa and some other areas were in need of refurb but we saw some signs up saying this was due to happen so i`m sure it`ll be lovely for next time. Reception was under staffed and those there were quite rushed and didn't take the time to ask if we had enjoyed as we were leaving.

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Verified review Visited June 2016
Posted 2 months ago
Had an absolutely fantastic day, they staff were so helpful, the spa facilities were excellent and the treatments were excellent. Will definitely be back.

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Verified review Visited June 2016
Posted 2 months ago
A lovely relaxing spa day with fantastic treatments. Staff were friendly and professional. We enjoyed the lunch in the restaurant and were happy to upgrade for a minimal charge.
Only downside was lockers were on a different floor from the relax spa pool area so there was a lot of to-ing and fro-ing and there wasn't a jacuzzi.

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Verified review Visited June 2016
Posted 2 months ago
Overall service was excellent. Wasn't overly impressed that we were placed in a meeting room because the changing rooms were 'busy'. To accommodate in busy times the changing rooms need upgrading. Showers were littered with empty shampoo bottles. Spa experience would have been complete with access to a jacuzzi.

Staff were very helpful and friendly.

Back Massage 10/10

Coffee 9/10

Would recommend to friends and book again.

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