Nice experience despite being relatively busy for a Wednesday afternoon. Good range of facilities although one of the saunas was closed and it wasn’t quite as clean as last time I went.
This is the first time I went to a spa in London, maybe I had too high expectations of what I "expect" from a SPA .. however the cleanliness of the place was perfect, one thing they could improve is the sound system, it would take a background even in the turkish bath, sauna, etc. .. however, to spend an afternoon relaxing is very good!
My experience was good in general and the staff was amazing with us. Unfortunately the spa was dirty, especially the cold pool, there were hair, creams and everything floating. Also, teas in the relax room were finished as the fruits.
One sauna was out of order but this can happen. In general the atmosphere was really good but I would say that to be perfect you have to put a little bit more attention to the details.
Thank you, I had a good day!