Spa Experience Old Street Reviews
1 Norman Street, Islington, London, EC1V 3AA
Check availability and book onlineReviews are written by customers after their visit.
797 reviews
Really great massage - lovely venue. And great value for money. I would recommend. Also do the thermal spa day. It is really relaxing.
Verified review
this establishment is completely ruined by the rude and condescending staff. You would not mind if they provided a first class service but they don't it is mediocre at best. Spend your money else where.
This spa is clean and the facilities are good. The staff are very pleasant and professional. Enjoyed my Thermal Spa and I would recommend this venue
I would advise anyone who books this venue through Treatwell to call Spa London to confirm their appointment, as Spa London had no record of my appointment! Thankfully the staff at Spa London were great and sorted this matter out. Thank you.
Verified review
I visited few days ago with my wife and was a terrible experience overall. We booked the spa and a 50 min massage for each of us for £180.
The therapists were 20 min late, until I went to ask and they told me that they forgot about us!! They didn't even apologise!! The massage was nothing special really and the therapists, the least to say, were rude.
Five minutes before they close, and while we were drying our hair, a receptionist came to tell us to leave in a very rude way. After we complained for all these the receptionist told us that the manager will call us the following days to address this - no one call at all.
We were planning to have finished by 5:30, since our dinner was at 6:15, and due to the delay we even missed our reservation and we had to look for a restaurant on a Saturday night...
Extremely terrible experience!!!
Booked the Double Delight experience for me and my mother. Good value for money, as we had 5-6 hours in the spa, including treatments. Unfortunately, a sauna was broken, but otherwise facilities were fine. The massage and facial were both very nice, although felt a bit... perfunctory, I guess. As though the therapists were overall a bit overworked and tired, and therefore a bit brash with communication. But, their actual skills were good.
The Rassul treatment was a non-event. We were quickly told how to do it, but when we forgot part of the process and went looking for staff, we couldn't find any, so we had to guess as to when to take off creams, and put the next ones on. We just kinda took a guess at when it was all done, as we got a bit bored. So, not worth booking on its own.
Overall, a good experience, for the price. Thanks!
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