It was a lovely spa experience for my first time. The facilities were very clean and worked well- only thing missing is a pool where you are able to swim. We were greeted warmly by the staff and given both a robe and towel at no extra charge. Lemon and cucumber infused water was offered along with camomile and peppermint tea which was well received! There were even magazines provided in the relaxation areas. overall a fabulous experience!!