When we booked we were told the steam room was out of order. We didn't think that would be too big of a deal, but when we got there, we spent ten minutes in the hot tub before they closed that too. We paid £27 each to use a sauna, and lie on the beds, which didn't have sufficient heating. We spoke to the woman on reception and she didn't care. It's best to call up before to check if everything's open.