Our spa experience was very good. I treated my Mum for her 60th birthday and overall, we had a relaxing day. The spa was great and clean. The relaxing, quiet area was relaxing most of the time but when there were two small groups of women (at different times) who wanted to chat and catch up, this was a pain. I would suggest staff should occasionally check on that area and make sure people aren't chatting loud. The treatment was very relaxing! Apart from the occasional chatting in the quiet room, the overall experience is definitely one to be recommended!