Spa Experience at Kensington Leisure Centre Reviews

Bomore Road, Kensington, London, W11 4HB

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Reviews are written by customers after their visit.

4.3
2302 reviews

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Written by our customers, so you know what to expect at each and every venue.
Good experience, above average facilities for a lesuire center. lounge area with teas and magazines are thoughtful, clean and very comforting. impressed
simple and relaxing stay
Amazing treatments
Facilities were good. The whirlpool was bit on the cool side. We were suppose to have a 30min massage included, staff were 5mins late calling us and another 5mins before our actual massage began. They did not make up that time, and finished within 15mins. What I essentially thought was a 30min massage turned into half that time. Great facilities, not happy with my massage being cut short!
I had booked this treatment twice before and was happy. But this time they cut my 50mins by 10mins and had a most weak touches I’ve ever had in a massage. And was told that I had my full 50mins. I had gone in 3:30 to change the therapist came in 3:35 took 5mins to get ready then finished 4:15 and I was out the room by 4:20. And they told me that I had my full 50min treatment. It’s just lazy staff trying to cut corners. And rude enough to blatantly lie in your face. I would have been happy with a apology and maybe discount for my next treatment but nothing but telling me that you had your massage. Which was mostly a women petting me on my back.