I used the spa many times and think it is great value. Unfortunately the jacuzzi was cold on the day but they had called the day before to let us know that would be the case.
I’ve been here a few times now and every time the therapists have been great! But this time round I don’t think I had the best therapist, although she was pleasant enough.
The reception team , despite being front of house can seem stand off’ish which is such a shame . You’re definitely not greeted with a smile.