Unfortunately the appointment got cancelled on the day, due to staff illness. However, they were very respectful and apologetic about it. They offered me an alternative date as well as a complimentary treatment. I have been here often and so I know this doesn't generally happen. The treatments here are always been very good, and really hoid value for money.
I think I may have commented on this before. There seems to be a loophole in the system between Treatwell and the actual venue. When booking, I scroll through and select the masseur I wish to have. I then organise my date to fit around when they have availability. It is therefore disappointing when you walk in to find you do not have the employee you have chosen. This is why I have not given it more stars. It was a pleasant massage but not the quality of the person I had asked for.