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Venue rating

3.9

27 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Spa at Owston Hall
Spa at Owston Hall
Owston Hall,
Owston, Doncaster, South Yorkshire, DN5 0LP
United Kingdom

Hotel Spa

Spa at Owston Hall
Owston Hall,
Owston, Doncaster, South Yorkshire, DN5 0LP
United Kingdom

Opening hours

Mon - Fri 10:00 am - 7:00 pm
Sat 10:00 am - 6:00 pm
Sun 11:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Spa at Owston Hall

Owston Halls picturesque surroundings are the perfect setting for our hotel complete with 62 luxurious en-suite bedrooms. Owston Hall is a Historic Listed Building and the addition of 18 Executive Bedrooms in 2007 had to be developed within rules laid down by English Heritage. The building rests gently and sympathetically with the original country house and old hall, while the interior offers the discerning guest the best in both comfort and the latest facilities.

Nestled within our health club is Owston Hall Spa. With 2 Treatment Rooms Owston Hall Spa is the perfect place to unwind. Using only the finest quality products including Dermalogica, Orly Nails and Sienna X. Owston Hall Spa offers a range of luxurious treatments. We also have an excellent range of products that can be purchased to enable you to continue your experience when at home.

SATNAV POSTCODE - DN5 0LP

* As part of hotel policy anyone staying on a Spa Break we will need to take a pre authorisation of £30 on either a credit or debit card. There will be a charge for a credit card.

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Comments

Reviews (written by customers after their visit)

3.9

Venue rating

Based on 27 reviews

5 stars 12
4 stars 8
3 stars 5
2 stars 1
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Facials (12)
  • Manicure (5)
  • Pedicure (8)
  • Therapeutic Massage (15)
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Verified review Visited July 2016
Posted 1 month ago
Great experience overall. Massage felt like it was Very short but it was a good massage nevertheless. All staff were friendly. The food was delicious and the room to a good standard.

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Verified review Visited May 2016
Posted 4 months ago
Overall my wife and I had a pleasant stay. The facilities are good, and the spa was very quiet, but a couple of things mean a lower star rating than we would otherwise have given. Firstly, there wasn't much space to sit by the pool - only 4/5 beds - all taken when we arrived - and no chairs. Secondly, and far more importantly, the jacuzzi was out of operation. The sign said "cleaning in progress", and some people were ignoring it and getting in anyway. I'm glad we didn't, because later, the staff told us that it was effectively an acid bath after someone had left the chlorine tap on overnight and they were trying to get the levels down! What amazed me was that no one thought to put a "Danger - No Entry" sign up. When I raised this with the staff , they compromised by adding an "out of order" sign to the "cleaning in progress" one. Interestingly, the staff hadn't thought to mention this to us, either when we checked in at hotel reception, or when we signed into the spa.

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Verified review Visited May 2016
Posted 4 months ago
Actual treatment lasted 15 mins and not 30 mins. Extremely poor customer service checking into hotel. An e mail of complaint has been sent to them and so far ignored.

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Posted 5 months ago
Beautiful place.Pool and steam room spotless. Food tasty and good price. Staff excellent. Would definitely go back.

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Verified review Visited March 2016
Posted 6 months ago
I went for a One Night Spa Break and have awarded it 5 stars.

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Verified review Visited May 2015
Posted 1 year ago
I went for a Spa Day with Light Lunch and Choice of Treatment and have awarded it 4 stars.

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Verified review Visited April 2015
Posted 1 year ago
I went for a One Night Spa Break and have awarded it 3 stars.

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Verified review Visited March 2015
Posted 1 year ago
The spa and treatments were lovely, and the spa staff were very nice, but we had a few issues. Firstly, the changing rooms are very small. Luckily it wasn't particularly buys but if it had been, we'd have struggled. I'd say no more than 6 people could fit in there, which is something to consider if you are a large group. The pool, jacuzzi and steam rooms were very pleasant, and the gym is well equipped.

We had been told to go to the restaurant for 12.30 for light lunch. Our treatments were at 1.30 and we struggled to get there in time because the waiting staff seemed to have forgotten about us. They took 15 minutes to bring our drinks order, by this time we had decided on our lunch, but when told this when she arrived with the drinks, the waitress just said "I'll be back in a minute". Ten minutes later, she returned and took the order which then took a further 30 minutes to arrive! Presumably they had been waiting for the bread to toast in the sun or something...I could have gone home and made my own toastie in that time! FYI, speed eating a toastie isn't particularly relaxing.

So, we returned for our treatments. The massages and facials were of good standard but I wasnt a big fan of my manicure, which seemed rushed. My nails were left wonky and after being filed weren't cleaned up properly so the nail tips weren't smooth, and nail dust was left on the nails which the therapist then painted over, meaning the polish was bumpy. That being said, the other members of my party were happy with their nails. After my own tidy up job, the polish did last quite a few days.

We had a card swipe taken at the beginning of the day in case we wanted drinks etc. getting this back kind of undid all the relaxation! We were told to go to the main hotel reception. Receptionist ignored us for a good 15 minutes and then finally decided she could see us and told us we should go to the bar to discuss the matter. We did, but the barmaid there couldn't understand a word we were saying and thought we were asking for more drinks. The head barman was able to help us eventually, explaining that as we had by that point paid in cash for our drinks, the money held would just return to my card in the next few days.

All in all, I would recommend Owston for the spa facilities, gym and massages etc, and the spa staff are lovely, but there needs to be some communication with the main hotel staff to ensure that the relaxation of the spa day isn't undone by inept customer service elsewhere.

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Verified review Visited March 2015
Posted 1 year ago
Basically rude staff but amazing treatments
Rubbish food but great priced drinks
There was no signs... Sort it out, people don't like been lost in a hotel !!
Upon arrival the receptionist was rude and very unhelpful,
Never been before so had no idea what the protocol was, as there were no signs signposting anything inside and out of the hotel we got a bit annoyed but as soon as we entered the spa area and treatment centre all the stress ran away !! Back massage and facial were brilliant would definitely recommend it for the day.
Went to the restaurant for dinner enough on the menu but I really didn't like the meal especially for the money we paid for the meal.
Bar area was lovely and well priced drinks which always puts you in a good mood

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Verified review Visited February 2015
Posted 1 year ago
a great weekend only spoiled by not being able to make brandy coffee had to send 4 back. the treatments were very good

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Verified review Visited January 2015
Posted 1 year ago
Brilliant ! We went on the Sunday special, friendly staff, excellent beauty treatments we had the facial & hot stone massage, rooms excellent, modern & clean, food 5* I may even go back just for a meal ! Great value for money we will definately be going back.

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Verified review Visited October 2014
Posted 1 year ago
Fantastic all round, the only slight problem we had was finding the front way into the hotel. other than that it was fantastic.

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Verified review Visited September 2014
Posted 1 year ago
I went for a One Night Spa Break Getaway and have awarded it 4 stars.

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Verified review Visited September 2014
Posted 2 years ago
I went for a Sunday Special Spa Break and have awarded it 4 stars.

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Verified review Visited May 2014
Posted 2 years ago
Hotel nice and staff very friendly. Spa facilities good. Did not enjoy treatments in a corridor, with people walking past, this should be done in a private room.

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Verified review Visited May 2014
Posted 2 years ago
Really disappointed with this spa day and would not return because of the treatments. We had a pedicure and a file and a polish, and we could have done a better job ourselves, in fact a 12 year old could have. I came home and took the polish off straight away, the polish was half way up my fingers and not to the nail bed and the filing was very rushed and not smooth at the edges. We tried to relax in the relaxation room and allow our polish to dry, but with the beauticians chatting loudly right outside the door and no relaxing music to drown them out, we gave up!!The lunch was very nice, although the spa menu is very basic. Staff were very friendly in the restaurant, at the gym and reception. The pool and facilities were really nice and that was the best part of our day. I have spa days very regularly and did not feel this was value for money at all.

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Verified review Visited April 2014
Posted 2 years ago
Was a fantastic experience and very relaxing weekend which we both really enjoyed. Everyone was very friendly and catered to our needs! Definitely worth another visit!

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Verified review Visited April 2014
Posted 2 years ago
Very friendly and welcoming, in beautiful surroundings. Great place to relax. Food was gorgeous and great value for money. Would highly recommend and definitely go back. Spa cleanliness exceptional.

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Verified review Visited March 2014
Posted 2 years ago
Had a fab weekend at the spa at owston and felt very relaxed by the end of it all that me and my friend didn't want to leave, the staff were very helpful and friendly, the room that we stayed in was very large, comfy and clean and the treatments and relaxation room was lovely.
The only down side to the weekend was that we didn't know as we were not told anywhere that the pool was open to kids which we weren't very happy about because we booked to go have a nice quiet relaxing weekend, the last thing we wanted was to go into a pool full of kids being noisy, diving in and splashing about if we had known this we would have booked elsewhere.

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Verified review Visited March 2014
Posted 2 years ago
I went for a Sunday Special Spa Break Getaway and have awarded it 5 stars.

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