Spa at Luton Hoo Hotel, Golf & Spa

Lovely place Staff couldn’t do enough to help felt very spoilt Will definitely visit again

Overall I was happy. However I did find there was a lot of bugs around the room and in the room. There was a dead fly caught in a web outside of the room by the window as you walk up the stairs, two dragon flys and a butterfly / moth which was in the bedroom ( which I thought was dead as it sat in the same spot all day until the morning) and was black as if it was dead and dried up. Then randomly it started flying around on the day we checked out which was the strangest thing I’ve seen as I thought it was dead. The steam room was out of use and there is not enough beds to lay on in the swimming pool area. The dinner is good, very tasty. Breakfast is your basic buffet. I also feel like when you check in they should give you some sort of map as it is a large place and very confusing to get around.

What an incredible place! Pure luxury but in a very comfortable way. The staff were polite and friendly, the facilities were fabulous. The food was so good. We ate in the brassiere in the evening which was delicious. The breakfast was wonderful with such a wide range of choices. I'd highly recommend this place if you are looking for a top class spa retreat or romantic night away.

We drove up to the hotel and couldnt see a parking sign. We found a main car park then proceeded a long walk to the hotel. We were welcomed by Juan who took my suitcase and was very friendly. We told him that we parked quite far away and he kindly suggested to my boyfriend that he could give him a lift back in the taxi, and that he could park his car closer to the hotel. We checked in very easily and we were given a lift back to our room by the taxi. This is a fantastic service btw. I had a spa appointment booked originally at 5pm but got a phone call 2 days before saying that our appointments had been double booked and the only time available now was 3pm. This led to us rushing and missing out on lunch. However, the treatments were fantastic and couldn't fault. We had a late lunch at the Bar which was brilliantly run by Chris. Food was great. He even changed our dinner reservation for us. Dinner was delicious. The restaurant staff were so polite and friendly. Always asking if everything was ok. Bed and the room facilities were just fabulous. Was perfect. Breakfast in the morning was probably the highlight of our stay. It was my boyfriends birthday and I mentioned this to the member of staff that was seeing to us. Her name was Sharon. She bought out a plate of chocolates and sweets with 'happy birthday' on the plate. It was such a lovely, kind gesture. As we didnt have our phones on us, she offered to take pictures and then send them to me, which she did. We then met Rob who was such a lovely member of staff. He gave us a guided tour of the hotel and was very informative. The whole stay was just the best and we will definitely be going back.

The venue itself is wonderful and quite posh. The spa has a lovely indoor pool. The picture is a bit misleading as it looks like it could be an outdoor pool so I was disappointed to find it was indoor only. There were sun loungers set outside which was nice. The experience would have been complete if it were possible to order drinks in that area whilst outside the spa, all that was available was a water cooler with tiny cups. The spa only has sauna and steam room compared to other spa's that have several different type of sauna rooms and relaxation area's. It did say there were relation area's in the description but I could not see these on the day. The pool area was quite mucky and needed a deep clean, or just a regular quick mop up would have made an improvement. Hot tub was nice. I didn't book any treatments and I was pleased about this as there were several customers complaining that it was a shambles due to appointments being mixed up and there were a few quite irate customers in the spa that were complaining. Overall it was a good booking, especially considering I booked it on the Thursday for that weekend and the Luton Hoo is a great venue, but for a 5 star venue the spa could be a lot nicer.