The room was fine dirty marks on the wall which were a little off putting.
The spa was not really a spa the therapist talked through the massage we had a couples massage , the head massage was just touching my hair and I could hear the other therapist talking outside the room. The hot tub wasn’t working on all the jets, there was also a scum line which was pretty grim. The relaxation room and changing rooms were dirty
The food was great and saved this negative review
Rachel was extremely tentative. She was professional and polite. Selected a Elemis facial and shoulder, back massage. Both were excellent. Didn’t use the facilities just the treatments.