Neve/Rebecca-nice girls, but did not consider how cold room was for 2 customers undressed in room. Paid for Indulgence day- NO hot tub session as should be included, no afternoon tea ready for us!? Manager Sophie advised & she helped get things back on track for tea- REALLY bad that we paid for as advertised & did not get hot tub experience at all/noone at the restaurant expecting us causing issues! No toilets by the Beauty room for anyone-only ONE upstairs-we have mobility issues-& was broke
The beautician was lovely, really friendly and made me feel comfortable. Know she felt a bit nervous as she’d not done many waxes, she did a really good job. Just needed a bit more time on bikini area.