From reviews, I was expecting great staff and service. The receptionist was on the phone when I arrived a few minutes early and didn't look up so I sat down. They mentioned my treatment (Hollywood wax) loudly in front of the other ladies receiving treatment which I don't think is particularly professional and no-one apologised for the 5 min delay in seeing me - and neither were any drinks or magazines offered. The treatment itself is never that pleasant, but this was particularity painful and no attempts were made to make me feel more comfortable. Wouldn't go back.
Overall experience was lovely, however the manicure did not even survive a day and the paint flaked off under 24 hours after having it done. Pedicure still going strong.
Shahnaz Hussein Facial was a treat.
It was an hour long and absolutely relaxing thanks to the neck and decolletage massage.
Sonia was brilliant and I felt refreshed !
The staff member Faujia was fantastic, her attention to detail is amazing when waxing and she was also very professional. I will definitely use her again.