The lady at the counter thought it was my first visit and hadn't checked my notes and then made a big deal about me being quoted the wrong prices. I was also meant to have been booked with the waxing lady I'd had previously but they didn't do that either. The staff vibe stank of disappointment and the salon itself lacks soul in its decor. The upstairs is OK but the rooms downstairs are stark, white and not enticing at all! I won't be going back here.