The massage itself was good - the therapist was pretty firm, obviously trying to get out my knots. You may want to mention before if you want less pressure as some parts felt closer to a sports massage!
The therapist was quiet, but lovely and tried her best to make me feel comfortable.
I was, however, disappointed with the ambience in general. The room was very bright which made it difficult for me to relax straight away. Also, there was some relaxing music playing in the treatment room but this was unfortunately drowned out by the sound of loud music/laughter from the nail salon upstairs.