The lady wasn't expecting me so I had to wait for her to set up. The salon is small and basic but that wasn't a problem. The therapist was reasonably friendly and worked very quickly which was great. When I got home I realised quite a few hairs on my legs and bikini line were missed. One side of my bikini line was quite sore. I have sensitive skin and stubborn hairs, so wasn't too worried. However a few days later this area scabbed over before flaking. Not really what you want from a wax!