TERRIBLE! Unfortunately the worst wax I have had in years. Melanie seemed nice enough but she absolutely did not know what she was doing when it came to a Hollywood hot wax. To start the “hot” wax was not hot, it was barely luke warm. So each strip was as painful as usual but without removing the hair efficiently. This meant she waxed the same spot multiple times with no better results. I did also mention after the first strip that it was not hot enough, to no avail. Buyers beware!