I had never been to this hairdresser before, but when I phoned for an appointment, I was given one within the hour. My stylist, Simone, asked what I wanted, listened to the answer and did what I asked, checking that he cut my hair to the exact length I wanted. He was fast, friendly and efficient, and I was very pleased with the result. I would certainly go to snip 'n' shape again, when my hair needs attention.