I am requesting a full refund for the £280 hair service I received. I provided clear reference photos of the colour and cut I wanted, but the final result is significantly different. The colour is not blended as requested, the haircut does not match the style shown, and my previously natural, healthy hair now appears damaged. I am very disappointed with the outcome and do not feel the service was carried out to a professional standard. Please advise how my refund will be processed.
This was the first time I booked with Natia and she was very sweet and did such a good job. I was really pleased with the results and her timings were really good.