The beauty treatments where lovely and really set a relaxing tone for the day, however when in the pool it was obvious that some improvements needed to be made. The sun loungers were dirty and stained, there was lots of cobwebs and dead fly's along the conservatory and the hot tub was cold! The pool was nice and deep with two set of steps however when entering the steam room there is a metal step, there are no signs which caused me to fall into the steam room. This needs to be addressed.
Brunch was booked for 11.30.when arrived told no hot food served til midway. I ordered the chicken caesar salad which was swimming in dressing. I ate a small amount and left the rest. No one asked if everything was OK and no one was there when I left to go to spa reception. There were no robes or towels available due to issues with washing machine but thankfully, they had been put by for spa days. Unfortunately, they were drilling whilst I was having my massage. Not constant but off putting.