Unfortunatley on arrival we were told the heaters were broken in the pool room so we were advised we may not want to relax around the pool and to be aware of the drips from the ceiling due to condensation. I know these things cannot be helped but we were so disappointed as it was my birthday trip. Pool area/sauna steam room really does need a refurb but ok for swimming but not ok to relax in. Back and neck massage was ok however didn’t enjoy when focusing on the knots in my back.
Lovely treatments & staff. The lunch was delicious and service fast. Nice pool, jacuzzi etc. Our only complaint is the conservatory ceiling in the pool area constantly drips on you therfore you & belongings get soaked which is annoying and uncomfortable.
We had an enjoyable day with a lovely lunch. Staff were considerate and friendly while maintaining a high standard of professionalism
Our treatments were also very professional and Olivia is a very caring and considerate therapist
We have been before but the pool area was not functioning properly this time due to a
faulty heater . We had been advised in advance and could have postponed but decided it would not impact to much on our day. We would definitely go again.