Olivia was very nice and friendly but the wax itself wasn't great. The wax was very hot and I had to mention it a number of times. I was left with quite a lot of wax on the area which I haven't had before (I've been having Brazilians for at least 15 years) - even some trails of it down my thighs - this was tricky for me to remove at home and left a bit of a sticky mess. There were a few hairs left behind too, around the outer edges of the area.