I arrived 10 minutes late but the staff were so welcoming and let me know my treatment would still end at the right time which is fine because it’s my fault. The therapist was so friendly and made me feel comfortable. She realised I had a stressful day straight away and that was kind of her to mention. The facial itself was really refreshing, and there was a massage on my shoulders and face too which was sooo good. I asked for post-treatment care and would love to go back again