Margo is a very professional and knowledgeable beautician. She analysed my skin and gave me helpful advice. The treatment itself, a deep cleanse, was very thorough. I would recommend this treatment.
I booked this treatment directly with the salon, however, I do normally book through treatwell. This was one of my favourite spas in Chiswick and I had been coming here for some time now. Unfortunately they have had a few changes in staff and my preferred staff have left. I was very disappointed with my most recent experience. For the first time, I was late - I was late by 13 minutes (or 15 by the salon's count), because my hospital appointment ran over. I explained this, but as they were fully booked, they were unable to carry out the full treatment time, and could only re-book me if I paid 50% additional for 'missed' appointment. They were hurried and didn't have any time to discuss alternatives with me, just that the longer we talk about it, the less treatment time I will have. I feel that this is not the way to treat loyal customers. As a result, I didn't enjoy my facial, and I came out feeling more stressed than I had felt before going in.
The beautician very helpful, knowledgable and friendly. She gives very good advice and explained the products during the facial which I felt are very important what's product they are using on clients skin.