I have been going to Anne-Marie for well over twenty years and will never go anywhere else. My daughter also has been coming since she was a toddler and is now 21. Going to silk is like going to see a couple good friends it's never a chore. Emma and Annemarie are so friendly and we always have a laugh .You can tell Annemarie worked for wella for many years and is a colour expert so I always take her advice. Seen a review saying staff is grumpy think they must be talking about a different salon.