Naaz was really nice and friendly, we chatted the whole time and she was very interesting to talk to. Have been getting waxes for 13 years and she was quick but not messy and didn't miss any patches - didn't feel like I was being hurried out and offered to pause if it was too painful. I hadn't had a wax in ages so my hairs were long but it wasn't overly painful at all. Will deffo come again!