I arrived 10 minutes early and was told to wait in the room, when I asked if I should change and get ready I was told no. Then 20 minutes later (10 mins late) the therapist arrived and said “why are you not ready!? Get ready!” - no apology for being late. The whole massage was then extremely rushed - I had booked a 45 minute massage as I hadn’t been to this salon before and it was much more expensive than other ones I’ve been to but I was told multiple times during I “should’ve booked an hour!”