Lanna was friendly, caring and understanding - she could tell the areas which needed work and made me feel better. I left feeling refreshed after my appointment
The massage was nice but I paid for an hour and only got 45 minutes which I realised after I had got dressed and was walking to reception and could check my phone. I mentioned this to the receptionist and told me ‘next time to let her know’ which wasn’t helpful. Instead I should have been offered a partial refund for the time I paid and didn’t get so I left a little frustrated.