I booked my treatment in the afternoon for an early evening appt. When I arrived I was told the booking hadn’t gone through to their system, 3 1/2 hours later, despite having received a confirmation email from them with pre treatment advice etc. Although the therapist was polite, they made little to no effort to accommodate me, even though my treatment was only a 10 min appointment, only offering to book another appointment next week. Highly disappointing, so I would not recommend or return.