The stylist was 15 minutes late to to open the salon and then said they didn’t have my appointment in their system because the manager received appointment info from Treatwell and was on leave. They said they had a cut to do that would be quick so I could wait but we were already 15 minutes behind schedule and I had somewhere to be. I paid for parking for no reason.
The haircut was good as we are regular customers, the staff are friendly and we normally would think it’s great. However, on this visit the appointment was half an hour late which with a toddler is a lifetime. On top of that, the other parent was waiting in the car with a newborn - if it was the normal 15min cut time then that would have been fine, but 45 minutes was unbearable. This was also the second time in a row the appointment was this late so we were unfortunately disappointed with that…