First thing they said when I got there was that my hair was too long, and I had to pay £10 extra. They were very adamant on this, which I thought was quite unfair as my hair just goes down to my shoulders, and I was also going for a cut as well so I don't understand why they couldn't have done the cut first, or at least been a bit more polite about it rather than saying 'its all on the website, you were told before you came here!!' Wouldn't recommend this place at all.