The hairdresser I had was lovely, confident and knew what she was doing. I was however charged extra money for hair length and extra colours, which would usually be expected but there is no indication or warning of this on their page or website. I was told about the extra charges when I first sat in the chair by a man who I imagine owns the salon who I feel did so in an unprofessional way. I wouldn't go back as the salon itself is not very nice and I have my doubts about the quality of product. There is a general feeling of being ripped off.