The planned therapist was unwell so had an inexperienced trainee (without being told). I was instructed to lie on the flimsy bed without a pillow for my head or cushion behind knees. The trainee had her phone on the end of the bed, vibrating every couple of minutes then she’d pause, use her phone then continue for a minute or two before going back to her phone. The music was also far too loud. Really unprofessional service.