Staff and treatments good. Some areas of salon old and dirty, but worth it for good quality treatment. Booking far from ideal - they use Treatwell but then phone to ask to change to a different time, this has happened twice.
I tried to cancel today due to possible covid symptoms, I appreciate it was late and was prepared not to get a refund, but was shouted at and asked ‘what do you want?’. Disappointed with customer service around booking and won’t be returning.
I had an appointment for permanent waves and it was terrible, disgusting and unprofessional. I told the lady that I wanted small curls, my hair is straight, there are no curls whatsoever and my hair is damaged. She made me fill out a form and made me write that after everything is done, my hair will be damaged and I agreed with that but I thought my hair would look curly and nice because that’s my second time doing it. She was really unprofessional. I would never go back there.