The facial described on the Treatwell website was not what I was offered today and staff said that I would have to pay extra if I wanted what was described on the site. When I queried this and showed them they did not honour it and said that they would contact Treatwell to amend The description as it was a mistake. Although the facial was ok it was not what I paid for. Customer service was not the best, toilets not clean with hairs and dirt on the floors/toilet seat and I had to ask for a glass of water,
this has never been the case when I have been to other salons for a facial you are always offered water. I have been for many facials and this was by far the worst experience in all areas.