Serenity Nails & Beauty - Chelsea Reviews

18 Cale Street, Chelsea, London, SW3 3QU

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Reviews are written by customers after their visit.

4.6
712 reviews

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Written by our customers, so you know what to expect at each and every venue.
Not the best experience! I’ve been a few times but the last time was very unpleasant. On arrival the staff were disorganised and the way they spoke to customers was awful. I had a 10am app, had to wait awhile. The nail tech (who I never booked with/chose) was suggesting that I couldn’t afford certain things and I’m not sure why she came up with that assumption. Once finished I thanked her and left she chased me down the street saying I didn’t pay although I did via Treatwell it was embarrassing
I only go here as it is so close to where I live. The staff are not nice and can come across rude as some points. It’s very expensive and the shellac normally chips within a week. So I wouldn’t recommend
Quick manicure. Clean place and nice atmosphere.
Great manicure and nice place. Everything is very clean
Unfortunately it has gone down hill. My last manicure was awful to watch the technician cut my cuticles like she was nipping it away with the cutter instead of cutting in one or two goes now my cuticles are damaged and catching everywhere. It used to be so good but last few times it wasn’t good also I got call that they’re fully booked even though I already prepaid my manicure. The work station wasn’t clean there was dust from last client and the technician didnt bother even just dusting it
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