Having bought 2 spa treats as a birthday present for my wife and Christmas present for a friend I was gutted (and furious) to find out that when they turned up Wahanda had not passed on the booking information to The Grove and so there was no booking. Despite having a booking confirmation from Wahanda they completely wasted and ruined what should have been an excellent day. Credit to The Grove for making the most out of a bad situation and doing everything possible to at least make them welcome and enjoy the day but unfortunately with no spaces available there were no treatments possible. The setting and staff are excellent but having expected treatments its difficult that none were available due to a booking issue. Would go to the Grove again and the staff proved how good they really are. Next time I would rather pay double price rather than going through Wahanda.
The hotel is stunning with amazingly manicured gardens. The food at the glass house restaurant (evening all you can eat buffet) was really good quality but the variety was a little limited. The room was very clean and spacious and on ground level so had patio doors leading out to the gardens. The complimentary spa use was great, although quite a distance away from the rooms. However, the changing rooms were very well equipped with everything you may have forgotten including hair straighteners. The breakfast was very good with a huge variety of hot and cold food. A very pleasant and relaxing stay.
The location is great, the grounds gorgeous, the staff quite pleasant (albeit a bit stressed) and the Espa products I used lovely as always. The relaxation room did nothing for me as this is not my cup of tea: I go to a spa to get things done, not lie down in a room full of strangers.
The treatment itself is nice and I have no gripes against it if you are looking for a 'treat'. It is however not a 'working' treatment: no extraction, no fixing of stuff, just very nice. Same goes for the body treatment I plumped for.
It is a bit expensive though given it is only a treat, not a workhorse. However there are very few lulls and you do not feel like you are wasting your time too much. but it does drag on a bit.
My main gripe is that the staff are obviously told to try and sell products which is tedious.
The Spa is let down by the hotel though and the staff is ran ragged. For example the juices you might order at the Spa needs to be made in the kitchen, at the other end of the complex, a good 12 minutes walk there and back.
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Gorgeous spa, lovely grounds within a beautiful hotel.
Loved the relaxation room with aubergine velvet walls !!
Pure luxury and well worth every penny :)
Just one thing to mention that my therapist was a man and no-one gave me advance warning of this. If this was my salon I would feel it necessary to mention this to female clients.
In fairness I personally did not mind, but others might.