The spa facilities we fabulous and surpassed our expectations. However our group had called three times to inform the reservations department that we would have a baby with us, that we needed to have our tea before going into the spa and ordered certain sandwiches due to special diet. When we arrived the hotel was not aware of any of this. We were walked around the hotel and were taken to three different areas for our afternoon tea before they found somewhere we could sit that was 'baby friendly'. This involved wandering all round the hotel in and outside of the with a buggy trying to find a place to be seated. We were not served our champagne with our afternoon tea and had to ask for this afterwards and the waitress had no record of our sandwich orders.
If notes had been made on our booking it would have made the whole proccess a lot easier.
Absolutely wonderful! My forth visit to senspa - relaxing facial and massage, hydrotherapy second to none, relaxing walk in the new forest with ponies and autumnal trees. Would go back tomorrow
Throughly enjoyed our annual trip to celebrate our Wedding Anniversery.
Left feeling refreshed and recharged.
Show more reviews...
Would highly recommend this place. The staff were professional but friendly. The restaurant food was amazing. Perfect for those who are looking to chill out