The therapist was professional and polite. I’m not sure whether it was the quality of the wax or the skill of the therapist but the hot wax kept breaking when hard and she could only get it off in pieces. A little strange. Room wasn’t extremely clean either. The wax pots could do with a serious clean. The bin was dirty and full of dirt and wax residue. Just things that you don’t want to see at a ‘spa’.