I travelled from Ealing to Fulham for a spa pedicure. It was supposed to be 11:45 am - 12:35 pm with Ilona, but she was sick. My appointment was pushed back to 12:30 with Ania, which was hugely disappointing. The spa pedicure was awful and completely unacceptable. My feet weren’t soaked, dead skin wasn’t removed, and cuticles were ignored. Ania claimed there was nothing to do, which was untrue. The entire treatment lasted 16 minutes instead of the advertised 50. I expect better and won’t return