I booked the treatment on the same day and then wasn’t able to make it due to a family emergency so asked if I could move the appt. (Given if had been made on the same day and there were lots of slots, i didn’t think this would be a problem). No discussion just got a blunt reply saying no.
Conversely I had a nail appt. around the corner and they without question moved the slot and I’m off for that session today.
Poor communication and unreasonable.
An excellent experience and excellent haircut here. Lovely staff, lovely coffee, nice head massage during the wash, great ambiance. Will definitely be back!