I was disappointed as I received a text the day before my appt, that the appt was to be cancelled as the stylist wasn't able to do my hair at my alloted time. I had made plans for after the appt and could not go at the late hour. So I went online and booked for the day after. Happily Won was my stylist for the appt. I have had Won before, and was really pleased how he has cut and styled my hair. I will try to always book only Won from now on.