Perfect massage! The communication in the week before wasn't great (no responses to email) but I have never had this problem before in 10 years of attendance.
A couple of friends and myself (3 times ) have been, we leave floating like on a cloud, a fantastic relaxing massage, i would highly recommend them to all. They have always asked what pressure you would like first (med or deep)and if there are any certain areas you need more work on.