From the beginning there were issues with our booking ranging from being told we couldn’t book what had been requested with no refund option, confirming a time only to be rescheduled last minute. The afternoon tea was average with just standard tea (in bags) offered and a minimal range of options. The spa didn’t offer more than a pool, which was cold, and a sauna. The seating area was 2 uncomfortable seats. There was nobody to welcome us or show us where to go. The changing room was a mess and we could not lock the lockers (when we were helped we were told the locker numbers were all the same...). There was also no option to order drinks which would have been good as we had to sit around for over and hour. When we did have our treatments they were average quality and rushed.
Overall, for the price, a terrible experience and definitely not value for money. We were expecting a nice spa afternoon pre Christmas and were left extremely disappointed.
We wait 15mins in spa room no one was there to help, after the spa we went up for the Afternoon tea by ourself, was asked so many questions like we are in the wrong place. Not organised and no service. but the facial was good.
Treatment itself was very good, my skin felt great afterwards. Shame you had to go back to the reception area once you're changed for the treatment, but I guess that can't be helped with the layout.
Probably best to printout a couple of copies of the confirmation as both the spa and the restaurant wanted a copy and asked for the email to be forwarded to them.
Food was good at the restaurant, but less indulgent after the spa treatment. Maybe the afternoon tea option is better for that. Restaurant is quite distinct from the spa.
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My full body deep tissue massage was excellent - the only improvement would be to massage the arms as this body part was missed.
We had the spa facilities all to ourselves which was great! The only improvements would be if the pool could be a bit warmer. Also, the door on the sauna was very stiff and hard to close.
Overall the entire experience was excellent value for money and a really enjoyable experience. The afternoon tea that was included in the deal was lovely!