When I came into the salon, I explained I had made a booking via this app. I was told well we’re busy then a member of staff was made an available. I had water running down my back during the wash, only one shampoo was used. I was put on what I could only describe as a dining room chair in the treatment room, there was no heat protector put on my hair, nor was it an actual blow dry just blasted it and didn’t even brush it through before drying.